Google Sued over Usability Issue

Posted on April 23, 2008 by Chris DeBrusk

I’ve always known usability was important, but I didn’t realize that it could lead to a class action lawsuit. Google is being sued because of how a specific Adwords bidding page is designed. Or more specifically how an opt-out condition is implied based on how the screen is designed but actually doesn’t occur.

“You might get sued” is something I’ve never seen in a usability audit!

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